FAQ

Orders & Shipping

Is Williams Wellness Botanicals a family-owned business? How are your products made?
Yes, Williams Wellness Botanicals is a family-owned business. Every tea blend and elixir is handcrafted in-house, made fresh in small batches when you order to help ensure quality, potency, and care in every bottle and bag. ship within the United States (and U.S. territories) and Canada. If you don’t see your location at checkout, feel free to contact us and we’ll let you know if we can ship to you.

Where do you ship?
We currently ship within the United States (and U.S. territories) and Canada. If you don’t see your location at checkout, feel free to contact us and we’ll let you know if we can ship to you.

How long does shipping take?
Our orders are handmade and packaged fresh, then ship within 1–3 business days. Transit time depends on the carrier and your location, but most U.S. orders arrive within 3–5 business days after shipping.

You’ll receive a shipping confirmation email with tracking as soon as your order leaves our workspace.

How much is shipping?
Shipping is calculated at checkout based on your order weight, destination, and carrier rates. We’re always working to keep shipping as affordable as possible while making sure your order arrives safely.

How do I track my order?
Once your order ships, you’ll receive an email with a tracking number and link. You can use that link to follow your package’s journey until it’s delivered.

My package says “delivered” but I don’t have it — what should I do?
First, double-check with neighbors/household members and any alternate delivery locations (front desk, parcel locker, side door, etc.). If you still can’t locate it, contact the carrier directly with your tracking number. After that, feel free to reach out to us and we’ll do our best to help.

Products & How to Use Them

How do I choose which tea or elixir is right for me?
Each product page includes a breakdown of what it’s designed to support (for example: detox & cleansing, sleep & relaxation, focus & brain support, immune balance, etc.) plus key ingredients and “typical use” suggestions.

If you’re new, a good approach is to choose one main focus area (like sleep, stress, detox, or focus) and start with a single tea or elixir instead of stacking a lot at once.

How do I brew your loose-leaf teas?
Unless the product page says otherwise, a general guideline is:

  • Measure 1 Tbsp of tea per 8–12 oz of hot water

  • Steep for 10–15 minutes (longer steeps = stronger flavor and extraction)

  • All teas come with a strainer ball

Always check each tea’s specific directions, since some blends are meant for gentle daily use and others are more “intense” or short-term support.

How do I use the elixirs?
Each elixir has its own suggested serving on the label (for example, 1 mL, usually about one dropperful), plus a suggested number of servings per day. You can take the elixirs:

  • Directly under the tongue (if tolerated), or

  • Mixed into a small amount of water, juice, or herbal tea

Do not exceed the suggested use unless directed by your healthcare provider.

Are your elixirs alcohol-free?
Yes, our elixirs are crafted using vegetable glycerin and distilled water, not alcohol. They’re designed to be gentle on the system while still delivering concentrated mushroom and herbal support.

How should I store my teas and elixirs?
Store all products in a cool, dry place, away from direct sunlight and excess heat or humidity. Make sure elixir bottles are closed tightly after each use. Do not use any product if the safety seal is broken or missing.

Can I use your products if I’m pregnant, breastfeeding, or taking medication?
Everyone’s body and health history are different, and herbs can interact with medications or specific conditions.

We strongly recommend talking with your doctor, midwife, or qualified healthcare provider before using any herbal tea, detox product, or elixir if you:

  • Are pregnant or breastfeeding

  • Take prescription medications

  • Have any diagnosed medical conditions

Our products are not a replacement for medical care.

Are these meant to diagnose or cure anything?
No. Like our product disclaimers state:

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Our teas and elixirs are crafted for general wellness support and are not a substitute for professional medical advice, diagnosis, or treatment.

Do you use sweeteners or sugar in your elixirs?
Our elixirs are made with vegetable glycerin, which has a naturally sweet taste but is not sugar in the same way table sugar is. Always check each product’s ingredient list if you’re avoiding certain sweeteners.

What if I have allergies?
Please carefully review the ingredient list on each product page before ordering. If you have known allergies (for example, to nuts, mushrooms, specific herbs, or plants in the same family), do not use products containing those ingredients.

If you’re unsure, talk with your healthcare provider first.

Subscriptions (Subscribe & Save)

How does Subscribe & Save work?
You can turn any eligible product into a subscription directly on its product page by selecting a recurring delivery option before adding it to your cart.

We currently offer:

  • Monthly deliveries – save 10%

  • Biweekly deliveries – save 15%

You’ll automatically receive fresh product on your chosen schedule, and your card will be charged each time your order renews.

Can I change, skip, or cancel my subscription?
Yes. You can manage your subscriptions from your customer account:

  • Update your delivery frequency

  • Skip an upcoming order

  • Change your address or payment method

  • Cancel your subscription

Please make any changes before your next renewal date so they apply to your upcoming order. For full details, see our Purchase Options & Subscription Policy.

Do discounts apply to subscriptions and one-time purchases together?
Subscribe & Save discounts are built into the subscription plans themselves (10% monthly, 15% biweekly). Other promo codes may or may not stack, depending on the promotion. Check the details of each sale or reach out if you’re unsure.

Returns, Refunds & Order Changes

Do you accept returns?
Because our products are consumable and handcrafted to order, we’re not able to accept returns at this time. This is for the safety of our community and our staff.

Can I get a refund if I change my mind?
If your order has not been shipped yet, you may be eligible for a refund within a short time window from your purchase date (see our full Refund Policy for exact timing and conditions).

Once your order has shipped and left our possession, it’s no longer eligible for cancellation or refund.

What if my order arrives damaged or there’s a mistake?
If your order arrives damaged, or if you received the wrong item, please contact us as soon as possible with:

  • Your order number

  • Photos of the packaging and product

  • A brief description of the issue

We’ll review it and work with you to make it right in line with our brand policies.

Safety, Age, and General Use

Are your products for everyone?
Our products are formulated for adults. All detox products and supplements are intended for customers 18+.

If you have any underlying health condition, are on medication, or are pregnant/breastfeeding, please talk with your healthcare provider before using herbal products.

Can I take multiple teas or elixirs together?
Some customers like to combine a tea and an elixir or rotate different blends through the week. Because everyone’s body is different, we always recommend:

  • Starting with one product at a time

  • Listening to how your body responds

  • Discussing any complex stacks or long-term use with a qualified healthcare provider

Accounts, Orders & Contact

Do I need an account to order?
You can check out as a guest, but creating an account makes it easier to:

  • View your order history

  • Manage subscriptions

  • Update your shipping information

How do I create an account?
Click the Account icon (or “Log in” / “Create account” link) on our website and follow the prompts. Use the same email you use at checkout so your orders sync to your account.

How do I contact you if I still have questions?
You can reach us any time through our Contact page or by email at [info@williamswellnessbotanicals.com]. We do our best to respond as quickly as possible during business hours.